I thought they were very nice people until I discovered their prices were extremely overpriced! They wanted to charge me $200 each for 2 new doorknobs I was able to purchase for $113 each at another hardware supply store. Also, they quoted me $200 for labor to install the 2 doorknobs that I was able to install myself in only 20 minutes! I would like to support local businesses but not when they take advantage of uninformed customers!
Percy Oliver
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June 24, 2024
Service was great and timely for rekeying on 3 doors / lock replacement on 1 door in my home. I wish there was more transparency in the pricing estimate received before work was performed. Materials were included but the labor was excluded and i was surprised to find that the cost of labor was almost 2x the materials and rather costly total for the job. Otherwise I had a great experience.
Carlos Mena
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November 04, 2021
Prestige Lock & Home installed a front door handle set and mail box for my home. I mentioned to the owner that I had a few interior doors that were not closing properly. He said, don't worry I will take a look. Not only did he correct the door issues but would not charge me for the extra work. I highly recommend.
Jackie Pino
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April 12, 2022
While my service was great and quick, make sure you give thorough details before quote. I had a miscommunication issue, but their customer service took the time to fix the situation for me and ensure I was happy which I know is often not the case. Happy to support this family run business that honors their word!
Kevin Fallon
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October 17, 2018
I had a great experience with Prestige Lock & Home. I couldn’t ask for better customer service from the owners. I needed my locks changed ASAP and they made sure to schedule me for their next available appointment. Very accommodating! The door hardware that they provide is great quality. Nothing that you would find at Home Depot. Highly recommended!
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10 W Prospect St, Waldwick, NJ 07463, USA
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I thought they were very nice people until I discovered their prices were extremely overpriced! They wanted to charge me $200 each for 2 new doorknobs I was able to purchase for $113 each at another hardware supply store. Also, they quoted me $200 for labor to install the 2 doorknobs that I was able to install myself in only 20 minutes! I would like to support local businesses but not when they take advantage of uninformed customers!
Service was great and timely for rekeying on 3 doors / lock replacement on 1 door in my home. I wish there was more transparency in the pricing estimate received before work was performed. Materials were included but the labor was excluded and i was surprised to find that the cost of labor was almost 2x the materials and rather costly total for the job. Otherwise I had a great experience.
Prestige Lock & Home installed a front door handle set and mail box for my home. I mentioned to the owner that I had a few interior doors that were not closing properly. He said, don't worry I will take a look. Not only did he correct the door issues but would not charge me for the extra work. I highly recommend.
While my service was great and quick, make sure you give thorough details before quote. I had a miscommunication issue, but their customer service took the time to fix the situation for me and ensure I was happy which I know is often not the case. Happy to support this family run business that honors their word!
I had a great experience with Prestige Lock & Home. I couldn’t ask for better customer service from the owners. I needed my locks changed ASAP and they made sure to schedule me for their next available appointment. Very accommodating! The door hardware that they provide is great quality. Nothing that you would find at Home Depot. Highly recommended!